Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 1-3 business days of purchase. You will receive a confirmation email once your order ships.
Shipping Origins
FUGELYN products are fulfilled from [our China-based fulfillment partner / a US warehouse / both, depending on order — CONFIRM: this materially changes delivery time estimates and needs to be accurate, not aspirational]. Because of this, delivery times can vary depending on your location and current fulfillment routing.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States | [ 5 - 7 business days] |
| European Union | [ 6 - 8 business days] |
| United Kingdom | [ 5 - 7 business days] |
These are estimates, not guarantees. Delays can occur due to customs processing, carrier delays, or high order volume.
Customs, Duties & Import Taxes (International Orders)
For orders shipped to the EU and UK, your order may be subject to import duties, taxes, and customs fees charged by your country once the package arrives. These charges are determined by your local customs office and are not included in your order total or shipping cost unless explicitly stated at checkout.
[DECISION NEEDED: Are you using DDP (Delivery Duty Paid, where you collect and remit duties at checkout) or DDU/DAP (Delivery Duty Unpaid, where the customer pays on arrival)? This is one of the single biggest sources of customer complaints in cross-border ecommerce if not stated clearly and accurately — worth confirming exactly how your Shopify checkout is configured before publishing this section.]
FUGELYN is not responsible for any customs fees, import taxes, or related delays once a package has left our fulfillment facility.
Shipping Costs
[Specify: flat rate, free over $X, calculated at checkout, etc.]
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow [24–48 hours] for tracking information to update.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, contact Support@fugelyn.com with your order number and we'll help locate your package or arrange a resolution.
Address Accuracy
Please ensure your shipping address is correct at checkout. FUGELYN is not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we're happy to help where we can.